Maryland DOL Phone Number 2026: Customer Service Hotline
A practical Maryland Department of Labor phone number guide for users who need the right hotline fast: unemployment claims, BEACON, weekly certification, employer unemployment insurance, wage complaints, licensing, appeals, overpayments, Maryland Relay, office directions and call-prep scripts.
Quick Answer: Maryland Department of Labor Phone Number for 2026
For Maryland unemployment claims, the main live claims-agent number is 667-207-6520, generally Monday through Friday from 8 a.m. to 4 p.m. For weekly certification or payment status by automated phone, use 410-949-0022 from the Baltimore area or out of state, or 1-800-827-4839 from Maryland but outside the Baltimore area. Employers commonly use 410-949-0033 or toll-free 1-800-492-5524.
Claimant live help
667-207-6520
Use for unemployment claims-agent questions, filing by phone, claim issues and general UI help.
Weekly certification
410-949-0022
Automated line for weekly certification, PIN reset and payment-status tasks.
Employer UI help
410-949-0033
Employer Call Center for unemployment insurance employer and agent support.
Maryland Relay
Dial 7-1-1
For relay service access when contacting Maryland Department of Labor offices.
Maryland DOL Phone Number Directory 2026: Which Hotline Should You Call?
The Maryland Department of Labor covers multiple divisions, so the best phone number depends on your issue. Use this table before calling so you do not spend time in the wrong queue.
| Need help with | Best phone number | Typical hours / use | What to prepare before calling |
|---|---|---|---|
| Unemployment claims agent / BEACON claimant help | 667-207-6520 | Monday–Friday, generally 8 a.m.–4 p.m. | Claimant ID, BEACON login, claim week, notice date, employer name and a short issue summary. |
| Weekly certification / payment status automated line | 410-949-0022 or 1-800-827-4839 | Automated line available 24/7. | Claim details, PIN if requested, benefit week, payment-status question and certification answers. |
| Employer BEACON / unemployment insurance employer support | 410-949-0033 or 1-800-492-5524 | Monday–Friday, generally 8 a.m.–4:30 p.m. | Employer account number, FEIN, quarter, wage report, tax-rate notice, SIDES notice or power-of-attorney details. |
| Wage and Labor Standards / wage complaint / sick and safe leave | 410-767-2357 | Business hours; use official wage pages for forms and instructions. | Employer name, work location, pay dates, hours, pay stubs, written policy and amount owed. |
| Ayuda en Español for wage and labor standards | 410-767-2968 | Spanish-language wage and labor assistance route. | Same wage records plus your preferred language and callback details. |
| Occupational and Professional Licensing | 410-230-6231 or 1-888-218-5925 | Monday–Friday, generally 8 a.m.–4:30 p.m. | Board name, license type, license number, application ID, renewal issue or payment confirmation. |
| Lower Appeals Division | 410-767-2421 | Use for Lower Appeals contact after reviewing appeal instructions. | Appeal number, determination date, hearing notice, claimant/employer details and documents. |
| Board of Appeals information | 410-767-2781 | Use for questions about filing from Lower Appeals to the Board of Appeals. | Lower Appeals decision, docket number, mailing date and reason for appeal. |
| Overpayment or Benefit Payment Control | 667-207-6520 | Monday–Friday, generally 8 a.m.–4 p.m. | Overpayment notice, amount, claimant ID, repayment confirmation, waiver request or appeal status. |
| Maryland Workforce Exchange Help Center | 410-767-2100 | Monday–Friday, generally 8 a.m.–4:30 p.m. | MWE login, job-search record issue, résumé task or work-search registration problem. |
| Maryland Relay | 7-1-1 | Relay service route. | Division name and target phone number you want to reach. |
Maryland DOL Phone Helper: Choose the Correct Customer Service Hotline
Select your issue and this tool will show the best Maryland DOL phone number, what to prepare and the official page to confirm details.
Select your issue to see the most relevant number, what to say, what to prepare and the official page to verify details.
Maryland Unemployment Phone Number: Claims Agent, Weekly Certification and Payment Status
For most claimant questions, begin with BEACON online if possible. If you need a live claims agent, use 667-207-6520. If you need to complete weekly certification by automated phone or check payment status, use 410-949-0022 or 1-800-827-4839 depending on your calling location.
Live claims agent
667-207-6520
Best for claim-specific help, filing by phone, eligibility questions, BEACON issues and UI customer service routing.
Automated weekly certification
410-949-0022
Use from the Baltimore area or out of state for weekly certification, PIN reset or payment status.
Outside Baltimore area
1-800-827-4839
Use if you are calling from Maryland but outside the Baltimore area.
| Calling reason | Use this route | Practical tip |
|---|---|---|
| File a new unemployment claim by phone | 667-207-6520 | Have work history, separation reason, employer details and email ready before calling. |
| Ask about an existing claim | 667-207-6520 or BEACON | Check BEACON messages first so you can reference the exact notice or issue. |
| Complete weekly certification | BEACON, 410-949-0022 or 1-800-827-4839 | Answer carefully; incorrect earnings or availability answers can delay payment. |
| Check payment status | 410-949-0022 or 1-800-827-4839 | Have your claim information and PIN ready if prompted. |
| Fraud or identity theft concern | BEACON messages and 667-207-6520 | Never pay anyone to “fix” a Maryland UI claim. |
BEACON Phone Support and Portal Tips for Maryland Claimants
The Maryland Unemployment Insurance Portal, called BEACON, is available online for claimants. It is usually faster to check BEACON messages, upload documents and complete weekly tasks online before calling.
Use BEACON before calling when you need to
- Apply for unemployment benefits.
- Complete weekly certifications.
- Check claim information and payment status.
- Upload documents requested by Maryland UI.
- Update contact information or tax withholding when allowed.
- Review official messages before calling a claims agent.
Call 667-207-6520 when you need live help with
- Account access that you cannot solve with online instructions.
- A claim-specific issue that is not clear in BEACON.
- A notice that has a short response deadline.
- Identity, fraud or eligibility issues.
- Questions about an existing claim after checking messages.
Maryland DOL Employer Phone Number: BEACON Employer, UI Tax and Wage Reports
Employers and third-party agents usually need the Employer Call Center, BEACON employer portal or the Maryland SIDES team depending on the issue.
Employer Call Center
410-949-0033
Use for employer unemployment insurance questions, account access and BEACON employer help.
Toll-free employer support
1-800-492-5524
Alternative employer route, generally Monday–Friday, 8 a.m.–4:30 p.m.
SIDES and separations
Use official Maryland SIDES instructions and Employer Call Center support for separation or benefit-charge response issues.
| Employer issue | Best route | Have this ready |
|---|---|---|
| Activate employer BEACON account | Employer portal or 410-949-0033 | FEIN, employer account details, authorized user and email access. |
| File wage report or payment | BEACON Employer Portal | Quarter, wages, employee counts, payment method and confirmation records. |
| Tax rate or notice | Employer Call Center | Notice date, account number, tax year, business name and FEIN. |
| SIDES separation response | SIDES page and Employer Call Center | Claimant name, separation date, reason, supporting records and response deadline. |
| Third-party agent support | Employer Call Center or BEACON employer tools | Power-of-attorney or agent authorization details. |
Maryland Wage and Labor Phone Number: Unpaid Wages, Sick and Safe Leave, Child Labor and Work Rights
For wage and labor standards questions, the Maryland Department of Labor lists Employment Standards / Wage and Labor contact routes. This is different from the unemployment call center.
Call for wage and labor standards
410-767-2357
- Unpaid wage questions.
- Minimum wage and overtime questions.
- Maryland Healthy Working Families Act / sick and safe leave questions.
- Child labor questions and work-rights routing.
- Employment Standards Service contact before sending forms.
Prepare before calling
- Employer legal name and work location.
- Pay periods, hours worked and rate of pay.
- Pay stubs, schedule screenshots and written policies.
- Dates of missed pay, deductions or denied leave.
- Whether you are still employed or separated.
Maryland DOL Licensing Phone Number: Occupational and Professional Licensing
If your issue is a license, board, renewal, application, professional credential or business license category handled by Maryland Labor, do not call the unemployment number. Use Occupational and Professional Licensing.
Licensing main phone
410-230-6231
Use for Division of Occupational and Professional Licensing questions.
Toll-free licensing help
1-888-218-5925
Listed for electronic licensing questions and customer service.
In-person help
Some boards may require appointments. Walk-in assistance may not be available for all licensing issues.
| Licensing issue | Best action | What to prepare |
|---|---|---|
| Renewal problem | Call licensing support or use online licensing resources. | License number, board name, renewal notice and payment confirmation. |
| Application status | Check online first, then call 410-230-6231 if needed. | Application ID, license category, documents and email used. |
| Board-specific issue | Use the official contact directory for your exact board. | Board name, complaint or license details and dates. |
| Technical issue | Use official electronic licensing support instructions. | Browser, error message, payment receipt and screenshots. |
Maryland DOL Appeals Phone Number: Lower Appeals and Board of Appeals
Appeals and hearing questions are deadline-sensitive. Read the notice first, then call the correct office with the notice date and docket or account information ready.
Lower Appeals contact
- Lower Appeals Division phone: 410-767-2421.
- Lower Appeals address: 2800 W. Patapsco Avenue, Baltimore, Maryland 21230.
- Have docket number, determination date and hearing notice ready.
- Use the official appeals page if the notice says to file by BEACON or email.
Board of Appeals contact
- Board of Appeals information phone: 410-767-2781.
- Use only the official Board of Appeals instructions for filing a Board appeal.
- Prepare the Lower Appeals decision and mailing date.
- Do not miss the deadline while waiting for a call response.
Maryland DOL Overpayment Phone Number: Repayment, Waiver and Audit Help
Maryland unemployment overpayment questions can involve audits, repayments, waivers, appeals and tax records. Current Maryland overpayment guidance routes callers to 667-207-6520 during claims-agent hours, and also lists the overpayment inquiry email route on the official page.
Call before you pay or appeal
- Call 667-207-6520 for overpayment-related UI help.
- Read the overpayment notice date and reason before calling.
- Check whether the notice includes appeal or waiver instructions.
- Keep repayment receipt or confirmation records.
Prepare these records
- Overpayment notice and amount.
- Benefit weeks involved.
- Payment history and any repayment plan records.
- Appeal or waiver status if already submitted.
- BEACON screenshots and message dates.
Maryland Department of Labor Map, Main Office Address and In-Person Help
The Maryland Department of Labor lists its main office at 100 S. Charles Street, Tower I, Baltimore, MD 21201. Use the map for planning only. For unemployment in-person help, check the official American Job Center or Division of Unemployment Insurance kiosk information before traveling.
Before you visit
- Verify the exact office, appointment rule and service availability on the official Maryland Labor website.
- Bring photo ID, claim/appeal notices, employer records, screenshots and confirmation numbers.
- Do not bring only a verbal explanation; bring a one-page timeline.
- For unemployment, check BEACON first because many claim actions are handled online.
- Use Maryland Relay by dialing 7-1-1 if relay access is needed.
Maryland Local Calling Tips: Baltimore, DC Suburbs, Eastern Shore, Western Maryland and Southern Maryland
Maryland callers often lose time because their question belongs to a different division. Use these local tips before calling.
Baltimore area
Use 410-949-0022 for the automated weekly certification/payment-status line if you are in the Baltimore area or out of state. For live claims help, use 667-207-6520.
Maryland outside Baltimore
Use 1-800-827-4839 for weekly certification if you are in Maryland but outside the Baltimore area. Do not confuse this with the live claims-agent number.
Montgomery and Prince George’s counties
Workers often have DC, Virginia and Maryland work histories. Prepare the exact work location, employer payroll address and separation details before calling.
Eastern Shore and Ocean City seasonal work
Hospitality, tourism and seasonal workers should report earnings by the week worked, not simply by the payday, when completing certification.
Western Maryland
If you work near state borders, prepare all employer locations and wage records. Some federal wage issues may route to the U.S. Department of Labor instead of Maryland Labor.
Southern Maryland and federal workers
Federal contractors and workers near military facilities should keep SF-50, SF-8, DD-214, W-2 and contract-employer documentation if applicable.
Maryland DOL Call Script: What to Say Before the Agent Transfers You
A clear first sentence helps the agent route the call. Write your issue before dialing and keep it under 20 seconds.
Claimant call script
“I need help with a Maryland unemployment claim in BEACON. My issue is [claim filing / weekly certification / payment status / overpayment / appeal / identity]. The benefit week or notice date is [date]. I have checked BEACON and need help with [specific action].”
Employer call script
“I am calling about a Maryland employer unemployment insurance account. The issue is [BEACON employer / wage report / tax rate / SIDES / payment]. The quarter or notice date is [date]. I need help with [specific action].”
Call log template
- Date and time called.
- Number dialed.
- Agent name or ID if provided.
- Case, claim, appeal or confirmation number.
- Next step and deadline.
- Documents requested.
Best call-prep checklist
- Open BEACON or official page before calling.
- Keep ID and notices nearby.
- Use exact dates and employer names.
- Do not guess about earnings, appeal dates or payment amounts.
- Ask where to upload documents if requested.
- Save screenshots after the call.
Maryland DOL Phone Safety: Avoid Scams, Wrong Numbers and Private Data Mistakes
Unemployment and licensing issues involve sensitive identity and account information. Use official websites, verified numbers and secure portals.
Do this
- Use labor.maryland.gov and BEACON official pages.
- Verify phone numbers on the official contact directory.
- Check BEACON messages before trusting an email or text.
- Upload documents only through official portal instructions.
- Use Maryland Relay by dialing 7-1-1 when needed.
Do not do this
- Do not pay a third party to “fix” an unemployment claim.
- Do not share passwords, PINs or full identity documents by normal email.
- Do not rely on random social-media phone numbers.
- Do not call licensing when your problem is unemployment.
- Do not ignore official notice deadlines while waiting for a callback.
Official Maryland DOL Sources Used for This Phone Number Guide
Use these official resources to confirm current phone numbers, portal links, hours and service-specific instructions before taking action.
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Maryland DOL Phone Number FAQs
Quick answers to common Maryland Department of Labor phone number questions for 2026.
What is the main Maryland unemployment phone number?
The main live claims-agent phone number for Maryland unemployment insurance is 667-207-6520.
What number do I call for Maryland weekly certification?
Call 410-949-0022 from the Baltimore area or out of state, or 1-800-827-4839 if calling from Maryland but outside the Baltimore area.
Is the weekly certification phone line available 24/7?
Yes. Maryland lists the automated weekly certification and payment-status phone line as available 24/7.
What are the live claims-agent hours for Maryland unemployment?
Maryland lists claims-agent phone help at 667-207-6520, Monday through Friday from 8 a.m. to 4 p.m.
What is the Maryland BEACON claimant phone number?
For BEACON claimant help and unemployment claim questions, use 667-207-6520 or the official BEACON claimant portal.
What is the Maryland BEACON employer phone number?
Employers commonly use 410-949-0033 for BEACON employer and unemployment insurance employer support.
Is there a toll-free Maryland employer unemployment number?
Yes. Maryland employer unemployment support also lists 1-800-492-5524.
What is the Maryland Department of Labor official website?
The official Maryland Department of Labor website is labor.maryland.gov.
Is this page the official Maryland Department of Labor website?
No. This is an independent informational guide. Use official Maryland Labor and BEACON pages for filing, account changes, payments, appeals and legal decisions.
What is the Maryland Department of Labor address?
Maryland Department of Labor lists its main address as 100 S. Charles Street, Tower I, Baltimore, MD 21201.
What number should I call for Maryland Relay?
Dial 7-1-1 to place a call through Maryland Relay.
What is the Maryland wage complaint phone number?
For wage and labor standards questions, Maryland lists 410-767-2357.
What is the Spanish-language wage and labor help number?
Maryland wage and labor contact pages list Spanish-language assistance numbers, including 410-767-2968 for wage and labor contact information.
What is the Maryland professional licensing phone number?
The Division of Occupational and Professional Licensing lists 410-230-6231.
Is there a toll-free Maryland licensing number?
Yes. Maryland electronic licensing resources list 1-888-218-5925 as a toll-free number.
What is the Maryland Lower Appeals phone number?
The Maryland Lower Appeals Division lists 410-767-2421.
What is the Maryland Board of Appeals phone number?
Maryland lists 410-767-2781 for information concerning filing an appeal from Lower Appeals to the Board of Appeals.
What is the Maryland overpayment phone number?
For Benefit Payment Control or overpayment-related questions, Maryland routes users to 667-207-6520 during claims-agent hours.
What is the Maryland Workforce Exchange help number?
The Maryland Workforce Exchange Help Center lists 410-767-2100, Monday through Friday from 8 a.m. to 4:30 p.m.
Should I call 667-207-6520 for weekly certification?
Use 667-207-6520 for live claims-agent help. For automated weekly certification or payment status, use 410-949-0022 or 1-800-827-4839.
Should employers call the claimant phone number?
No. Employers should generally use 410-949-0033 or 1-800-492-5524 for unemployment insurance employer support.
What should I prepare before calling Maryland unemployment?
Prepare your BEACON login, claimant ID, claim week, notice date, employer details, separation reason and a one-sentence explanation of your issue.
What should employers prepare before calling Maryland DOL?
Employers should prepare FEIN, Maryland employer account details, quarter, wage report, tax notice, SIDES notice and authorized contact information.
Can I file a Maryland unemployment claim by phone?
Maryland says claimants can file by phone by contacting a claims agent at 667-207-6520.
Can I complete Maryland weekly certification online instead of by phone?
Yes. Maryland weekly certification can be completed online using the Maryland Unemployment Insurance Portal, BEACON.
What is the best phone number for payment status?
Use the automated line at 410-949-0022 or 1-800-827-4839 for payment status, depending on your calling location.
What if my Maryland unemployment call does not go through?
Check BEACON messages, verify the official number, avoid repeated wrong queues and try again with your documents and call log ready.
Are Maryland unemployment calls busier on some days?
Maryland overpayment guidance notes high call volume on Mondays and Tuesdays for some units, so calling later in the week may sometimes help.
Can I email private information to Maryland DOL?
Do not send passwords, PINs, full identity documents or sensitive account information by normal email unless an official secure instruction tells you how.
How do I verify a suspicious Maryland unemployment message?
Check your messages in BEACON or use official Maryland Division of Unemployment Insurance contact routes before providing information.
Will Maryland UI ask me to pay for help with a claim?
Maryland fraud guidance warns that the unemployment office will not request payment for helping with an unemployment claim.
What phone number should I use for unpaid wages?
Use 410-767-2357 for Maryland wage and labor standards questions, not the unemployment claims line.
What phone number should I use for a contractor or professional license?
Use the Maryland Division of Occupational and Professional Licensing number, 410-230-6231, or the specific board contact listed by Maryland Labor.
Does Maryland DOL have a map on this page?
Yes. This guide includes an embedded map for the Maryland Department of Labor main office at 100 S. Charles Street, Tower I, Baltimore, MD 21201.
Should I visit the Maryland Department of Labor main office without checking first?
No. Confirm service availability, appointment rules and the correct office on the official Maryland Labor website before visiting.
What should I write down during a Maryland DOL call?
Write the date, time, number dialed, agent name or ID if provided, confirmation number, next step, documents requested and deadline.
What if my issue is workplace injury?
Workplace injury claims may involve workers’ compensation rather than the unemployment call center, so use the correct official agency route.
What if my issue is federal wage or overtime law?
Some federal wage, overtime or FMLA issues may route to the U.S. Department of Labor, not Maryland unemployment customer service.
What is the fastest way to reduce Maryland DOL phone delays?
Use the correct division number, check BEACON first, prepare documents, write a short issue summary and keep a call log.
Which Maryland DOL number should I call first?
Call 667-207-6520 for claimant unemployment help, 410-949-0022 for weekly certification, 410-949-0033 for employers, 410-767-2357 for wage issues and 410-230-6231 for licensing.
Final Recommendation: Call the Right Maryland DOL Number First
For Maryland unemployment claim help, start with 667-207-6520. For weekly certification or payment status, use 410-949-0022 or 1-800-827-4839. For employers, use 410-949-0033. For wage and labor questions, use 410-767-2357. For licensing, use 410-230-6231. Always verify sensitive actions on official Maryland Labor or BEACON pages.
Independent informational guide only. Not the official Maryland Department of Labor website.