Phone Number Connecticut Department of Labor 2026: Call Now
Use this CT Department of Labor phone number guide to call the right unit the first time: unemployment Consumer Contact Center, ReEmployCT help, appeals, employer tax, wage and workplace standards, American Job Centers, fraud, CONN-OSHA, and the main Wethersfield office.
Quick Answer: CT Department of Labor Phone Number to Call Now
For Connecticut unemployment claim questions, call the CTDOL Consumer Contact Center at (203) 941-6868, (860) 967-0493, or (800) 956-3294. TTY users may call 711 or (800) 842-9710. Consumer Contact Center hours are Monday through Friday, 7:30 AM to 4:30 PM, closed weekends and Connecticut state holidays.
Unemployment claims
CTDOL main line
Call 860-263-6000 Use this for general CTDOL routing, not detailed unemployment claim decisions.
Appeals hearings
Call 860-566-3045 Appeals staff cannot fix filing, weekly claim or locked account issues.
Wage questions
Call 860-263-6790 for wage payment, minimum wage, overtime and prevailing wage routing.
Connecticut Department of Labor Phone Number Directory 2026
Use this table to avoid calling the wrong unit. CTDOL says unemployment benefit questions must go to the Consumer Contact Center; other general numbers are not able to respond to claims or benefits inquiries.
| Need | Phone number | Best use | Before you call |
|---|---|---|---|
| Unemployment Consumer Contact Center | 203-941-6868860-967-0493800-956-3294 | Claim filing, weekly filing questions, ReEmployCT claim help, callback appointment and unemployment account issues. | Prepare ReEmployCT username, claimant ID if available, last four digits of SSN, issue date, benefit week and screenshots. |
| TTY for unemployment callers | 711800-842-9710 | TTY/relay access for unemployment Consumer Contact Center support. | Use the same unemployment claim details you would prepare for a standard call. |
| CTDOL main number | 860-263-6000 | General CTDOL routing and non-claim-specific direction. | Do not use this as your first option for detailed unemployment claim questions. |
| Appeals hearings / Board of Review matters | 860-566-3045 | Appeal hearing, Board of Review and court appeal routing. | Prepare decision date, appeal deadline, docket number and hearing notice. |
| Employer registration / employer status | 860-263-6550 | Employer UI registration, employer status and new business unemployment tax setup. | Prepare FEIN, Connecticut registration details and business address. |
| Employer quarterly returns | 860-263-6470 | Quarterly employer unemployment returns and employer tax accounting questions. | Prepare employer account number, quarter, confirmation number and wage report issue. |
| Employer benefit charges / potential liability | 860-263-6705 | Annual Statement of Experience Charges, Notice of Potential Liability and tax charges. | Prepare notice date, claimant name, quarter and employer account information. |
| Employer credits and refunds | 860-263-6460 | Employer unemployment tax credit or refund questions. | Prepare payment records, return quarter and prior correspondence. |
| Wage & Workplace Standards | 860-263-6790 | Minimum wage, overtime, wage payment and prevailing wage. | Prepare employer name, pay periods, hours, wage rate and pay stubs. |
| Workplace standards / minors / breaks | 860-263-6791 | Employment regulation, minors, breaks and meal-period questions. | Prepare worker age, schedule, job duties and employer details. |
| CONN-OSHA / employee safety | 860-263-6900 | Occupational safety and health questions. | Prepare workplace location, hazard description and timing. |
| Shared Work | 860-263-6660 | Shared Work program questions for employers and employees. | Prepare employer plan information and affected work units. |
| Rapid Response | 860-263-6580 | Layoffs, plant closings and employer/worker transition support. | Prepare company name, layoff date, number of workers and location. |
| Labor market information / Office of Research | 860-263-6275 | Employment statistics, labor market data and wage/occupation information. | Prepare occupation, county, industry or data series needed. |
Before You Call CTDOL: 7 Things That Save Time
Most long calls happen because the caller has the wrong number, missing ReEmployCT details, no benefit week, no notice date, or no clear question. Prepare the basics first.
Claimants should prepare
- ReEmployCT username and email address used on the account.
- Claim filing date, benefit week and weekly certification issue.
- Any CTDOL notice date, decision letter or message text.
- Employer name, last day worked, return-to-work date and separation reason.
- Payment method issue, U.S. Bank ReliaCard or direct deposit details if relevant.
- Screenshots of error messages, lockout messages or “issue on file” screens.
Employers should prepare
- Employer account number and FEIN.
- Quarter and year for wage reports or returns.
- Notice date for benefit charges, tax rate, liability or appeal documents.
- Confirmation number from ReEmployCT or employer filing system.
- Claimant name and separation details only when needed for the specific issue.
- Payroll records, dates and prior CTDOL correspondence.
CTDOL Unemployment Phone Number: Consumer Contact Center
For unemployment benefit questions, use the CTDOL Consumer Contact Center. The official unemployment page lists phone support, callback scheduling, online case submission and ReEmployCT resources.
| Contact option | Use it for | Phone / link | Important detail |
|---|---|---|---|
| Consumer Contact Center phone | Claim questions, weekly filing issues, unemployment account help and appointment scheduling. | 203-941-6868860-967-0493800-956-3294 | Hours: Monday-Friday, 7:30 AM-4:30 PM. Closed weekends and CT state holidays. |
| TTY / relay | TTY access for unemployment help. | 711800-842-9710 | Use the same claim information as a standard call. |
| Submit a case online | Avoiding phone lines and getting a response from an agent. | Submit case online | Best when you can clearly describe the problem and attach or reference details. |
| Callback scheduler | Scheduling a callback with a claims representative. | Use official unemployment page | Look for the Consumer Contact Center callback scheduler on the official page. |
| ReEmployCT | Creating an account, filing a new claim, weekly certification and claim management. | Open ReEmployCT | ReEmployCT is generally available 24/7 except maintenance and updates. |
ReEmployCT Phone Help vs Online Account Help
ReEmployCT is Connecticut’s unemployment tax and benefits system. Claimants use it to create an account, file claims, manage weekly certifications and handle claim actions. Small errors in an application can delay benefits, so read official instructions before filing.
Use ReEmployCT online for
- Create a claimant account.
- File a new unemployment claim.
- File a weekly certification for an active claim.
- Reset or recover account access through official tools.
- Review claim messages and payment information.
- Update or manage claim information where available.
Call or submit a case when
- You are locked out and online recovery is not working.
- An “issue on file” message needs explanation.
- Your weekly certification did not process correctly.
- You need callback help from a claims representative.
- Your payment, identity or return-to-work issue is unclear.
- You cannot resolve the issue through the knowledge base.
Connecticut DOL Employer Phone Numbers: Tax, Registration and Quarterly Returns
Employers should avoid claimant phone lines unless the question is about a specific unemployment claim callback route. Use employer-specific numbers for registration, quarterly returns, benefit charges and tax accounting.
| Employer issue | Phone | Use this for | Prepare before calling |
|---|---|---|---|
| Employer status / registration | 860-263-6550 | New business UI registration, employer status and registration questions. | FEIN, business legal name, Connecticut registration details. |
| Quarterly returns / Employer Tax Accounting | 860-263-6470 | Quarterly returns, wage/tax report questions and employer tax accounting. | Quarter, year, account number, confirmation and payroll details. |
| Employer credits and refunds | 860-263-6460 | Credits, refunds and payment reconciliation. | Payment date, report quarter, receipt and correspondence. |
| Annual statement / benefit charges / potential liability | 860-263-6705 | Experience charges, benefit charges, Notice of Potential Liability and tax charges. | Notice date, claimant reference, employer account and supporting records. |
| Employer fraud reporting | 860-263-6325 | Reporting suspected unemployment insurance fraud. | Dates, names, claimant details if known and fraud facts. |
| Shared Work | 860-263-6660 | Shared Work program questions. | Proposed work unit, hours reduction and affected employees. |
CTDOL Wage, Overtime, Breaks, Minors and Workplace Standards Phone Numbers
For wage and workplace standards questions, do not call the unemployment claim line. Use Wage and Workplace Standards numbers for minimum wage, overtime, wage payment, prevailing wage, minors, breaks and workplace regulation.
Wage & Workplace Standards
Use for minimum wage, overtime, wage payment and prevailing wage routing.
Workplace Standards / Minors / Breaks
Use for employment regulation, minors, hours of labor, breaks and meal-period questions.
Connecticut DOL Appeals Phone Number and Deadline Tips
For unemployment appeals, claimant appeals may be filed in ReEmployCT. CTDOL appeal materials state that claimant appeals should be filed within 21 calendar days. Overpayment decisions must also be appealed within 21 days of the decision letter’s mailing date.
Appeals phone
Use this for appeal hearings, Board of Review matters and court appeal routing.
Appeals staff cannot fix every issue
CTDOL notes that appeals staff cannot help with filing for unemployment, weekly claims, locked accounts or other technical support. Use the Consumer Contact Center or ReEmployCT resources for those issues.
- Prepare the determination or decision letter date.
- Prepare the appeal deadline and docket number if one exists.
- Write the exact reason you disagree with the decision.
- Keep filing weekly certifications while an appeal is pending if you remain eligible.
- Save proof of online filing, mailed appeal or submitted documents.
Connecticut American Job Center Phone Numbers
American Job Centers help job seekers and employers with workforce services. Full-service centers can also provide access to unemployment assistance, but they are not the same as the Consumer Contact Center for claim phone support.
| American Job Center | Main phone | TTY/TDD | Address / note |
|---|---|---|---|
| Bridgeport | 203-455-2700 | 203-455-2714 | 2 Lafayette Square, Bridgeport, CT 06604. |
| Hartford | 860-256-3700 | 860-256-3514 | 60 Weston Street, Hartford, CT 06120. |
| Montville | 860-848-5200 | 860-848-5223 | 601 Norwich New London Turnpike, Suite 1, Uncasville, CT 06382. |
| New Haven | 203-624-1493 | 203-859-3313 | For CT DOL inquiries: 203-859-3200. 370 James Street, Suite 404, New Haven, CT 06513. |
| Waterbury | 203-437-3380 | 203-437-3394 | 249 Thomaston Avenue, Waterbury, CT 06702. |
Connecticut Department of Labor Map: Wethersfield Main Office
CTDOL lists its main address as 200 Folly Brook Blvd., Wethersfield, CT 06109. Use this map for direction planning only. For claim-specific unemployment help, use ReEmployCT, the Consumer Contact Center, online case submission or callback scheduling before traveling.
Before visiting CTDOL
- Confirm whether your issue can be solved by ReEmployCT or the Consumer Contact Center.
- Check the official page for current office instructions before visiting.
- Bring ID, claim notices, employer details, benefit week and screenshots.
- For wage complaints, bring pay stubs, time records and employer address.
- For employers, bring employer account, FEIN, report quarter and notice date.
CTDOL Phone Routing Helper: Which Number Should You Call?
Choose your issue and this tool will show the best Connecticut Department of Labor phone route, what to prepare and the official link. It does not collect personal data.
Select your issue to see the phone number, official online path and the records you should prepare before calling.
Copy-Paste Call Scripts for CTDOL
Use a short, organized script. This helps the agent understand the issue without asking you to restart the story.
Unemployment claimant script
“My name is [name]. I have a ReEmployCT issue about [weekly filing / payment / account lockout / issue on file / return to work]. My benefit week is [date]. My notice or error date is [date]. I already tried [online step]. I need help with [specific action].”
Employer tax script
“I am calling about employer account [do not say sensitive details in public]. The issue is [registration / quarterly return / benefit charge / refund / liability notice]. The quarter is [quarter/year]. The notice date or confirmation number is [date/number].”
Wage complaint script
“I am calling about a wage issue with [employer name]. The worksite is [city]. The pay period is [date range]. I believe the issue is [unpaid wages / overtime / minimum wage / final pay]. I have [pay stubs / time records / schedule].”
Appeal script
“I am calling about an unemployment appeal. The decision date is [date]. My deadline is [date]. The docket or claim reference is [number if available]. I need to confirm [filing / hearing / reopening / Board review].”
Connecticut Local Phone Tips: Hartford, Bridgeport, New Haven, Waterbury and Eastern CT
CTDOL phone routing can feel confusing because unemployment, job centers, employer tax and wage complaints are separate paths. Use these local tips before calling.
Hartford and Wethersfield callers
The main CTDOL address is in Wethersfield, but routine unemployment questions should still start with ReEmployCT, online case submission, callback scheduling or the Consumer Contact Center numbers.
Bridgeport and Southwest CT
Use Bridgeport American Job Center for job-center services, but use the Consumer Contact Center for unemployment claim questions. Do not expect a job center phone line to solve a ReEmployCT locked account.
New Haven and Hamden area
Hamden area users are routed through New Haven American Job Center resources. For CT DOL inquiries at New Haven, the official page lists 203-859-3200.
Waterbury, Danbury and Northwest CT
For employer field audit or local job-center needs, check the specific office. For claimant benefits, stay with the Consumer Contact Center or ReEmployCT case route.
Montville and Eastern CT
Montville American Job Center serves many eastern Connecticut users. For unemployment claim questions, prepare claim details before asking the local office for direction.
Employers with layoffs
For layoffs, use Rapid Response at 860-263-6580 and prepare layoff date, number of affected workers, location and company contact information.
Common CTDOL Phone Number Mistakes
Calling the wrong unit
Unemployment claim questions should go to the Consumer Contact Center or ReEmployCT resources. Wage, employer tax, appeals and American Job Centers have separate numbers.
Calling without a benefit week
For unemployment, always know the benefit week, claim date, notice date and exact issue. “My payment is missing” is less useful than “my week ending [date] certification shows [status].”
Not using the callback route
CTDOL unemployment pages encourage case submission and callback scheduling. Those routes may be better than repeated live calls.
Expecting appeals staff to fix login issues
Appeals staff handle appeal matters. They cannot handle routine filing, locked account, weekly claim or technical support problems.
Official CTDOL Sources Used for Phone Routing
Use these official Connecticut Department of Labor pages for current phone numbers, claim service instructions, contact routing, American Job Center listings, wage standards, ReEmployCT and appeals.
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CT Department of Labor Phone Number FAQs
Quick answers for Connecticut Department of Labor callers in 2026.
Is this the official Connecticut Department of Labor website?
No. This is an independent informational guide. Use portal.ct.gov/dol, ReEmployCT and CT.gov-linked official pages for official filings, callbacks, claim status, appeals, employer tax actions and legal decisions.
What is the main CT Department of Labor phone number?
The main Connecticut Department of Labor number listed on CTDOL pages is 860-263-6000.
What is the CT unemployment phone number?
For unemployment claim questions, call the Consumer Contact Center at 203-941-6868, 860-967-0493, or 800-956-3294.
What are the CTDOL Consumer Contact Center hours?
The Consumer Contact Center hours are Monday through Friday, 7:30 AM to 4:30 PM, and it is closed Saturdays, Sundays and Connecticut state holidays.
What is the TTY number for CT unemployment help?
TTY users may call 711 or 800-842-9710 for unemployment Consumer Contact Center access.
Should I call the main CTDOL number for unemployment benefits?
Usually no. CTDOL says unemployment benefit questions must go to the Consumer Contact Center; other numbers are not able to respond to claims or benefits inquiries.
Can I submit a CT unemployment case online instead of calling?
Yes. CTDOL provides a Submit a Case Online option for unemployment questions so an agent can contact you.
Can I schedule a callback for CT unemployment?
Yes. CTDOL’s unemployment page directs claimants to use the Consumer Contact Center callback scheduler.
What is ReEmployCT?
ReEmployCT is Connecticut’s unemployment tax and benefits system for claimants and employers.
Is ReEmployCT available all the time?
ReEmployCT is generally available 24/7 except during maintenance and updates.
What should I prepare before calling CT unemployment?
Prepare your ReEmployCT username, claim date, benefit week, notice date, employer details, last four digits of SSN if needed and screenshots of error messages.
What number do I call for a locked ReEmployCT account?
Start with ReEmployCT account recovery tools and the lockout form if available. If you still need help, use the Consumer Contact Center phone numbers or online case route.
What is the CTDOL appeals phone number?
The CTDOL appeals hearings and Board of Review phone number listed in the general phone directory is 860-566-3045.
Can appeals staff help with my locked unemployment account?
No. CTDOL notes that appeals staff cannot help with filing for unemployment, weekly claims, locked accounts or other technical support.
How long do I have to file a Connecticut unemployment appeal?
CTDOL claimant appeal guidance says to file within 21 calendar days. Always follow the deadline printed on your official notice.
How long do I have to appeal a Connecticut unemployment overpayment decision?
CTDOL overpayment appeal guidance says unemployment benefit overpayment decisions must be appealed within 21 days of the decision letter’s mailing date.
What is the CTDOL employer registration phone number?
For employer status and employer registration questions, call 860-263-6550.
What is the CTDOL employer quarterly returns phone number?
For employer quarterly returns and employer tax accounting questions, call 860-263-6470.
What number do employers call for benefit charges?
For Annual Statement of Experience Charges, Notice of Potential Liability and tax charges, CTDOL lists 860-263-6705.
What is the CTDOL employer credits and refunds phone number?
For employer credits and refunds, CTDOL lists 860-263-6460.
What is the CTDOL wage complaint phone number?
For Wage and Workplace Standards questions such as wage payment, minimum wage, overtime and prevailing wage, call 860-263-6790.
What number do I call for breaks, minors or workplace standards?
For workplace standards, employment regulation, minors, hours of labor and break questions, call 860-263-6791.
What is the CTDOL CONN-OSHA phone number?
For employee safety and health or CONN-OSHA questions, CTDOL lists 860-263-6900.
What is the CTDOL Rapid Response phone number?
For Rapid Response layoff and business downturn support, CTDOL lists 860-263-6580.
What is the CTDOL Shared Work phone number?
For Shared Work questions, CTDOL lists 860-263-6660.
What is the CTDOL labor market information phone number?
For labor market information and Office of Research questions, CTDOL lists 860-263-6275.
What is the Hartford American Job Center phone number?
The Hartford American Job Center main phone number is 860-256-3700.
What is the Bridgeport American Job Center phone number?
The Bridgeport American Job Center main phone number is 203-455-2700.
What is the New Haven American Job Center phone number?
The New Haven American Job Center main phone number is 203-624-1493, and the official page also lists 203-859-3200 for CT DOL inquiries.
What is the Waterbury American Job Center phone number?
The Waterbury American Job Center main phone number is 203-437-3380.
What is the Montville American Job Center phone number?
The Montville American Job Center main phone number is 860-848-5200.
Where is the Connecticut Department of Labor main office?
The Connecticut Department of Labor main address is 200 Folly Brook Blvd., Wethersfield, CT 06109.
Should I visit CTDOL in person for unemployment claim help?
Start with ReEmployCT, the Consumer Contact Center, online case submission or callback scheduling. Visit only after checking official instructions for your issue.
What should I say when calling CTDOL about unemployment?
State your name, ReEmployCT issue, benefit week, notice or error date, what you already tried and the specific action you need.
What should employers say when calling CTDOL?
State the employer issue, account topic, quarter, notice date, confirmation number if available and the exact action needed.
Can I email CTDOL my Social Security number?
Do not send sensitive information such as Social Security number, password, PIN or full account details through normal email unless CTDOL provides a secure official method.
Which CTDOL number handles fraud reporting?
For unemployment insurance fraud reporting, CTDOL general phone listings include 860-263-6325, and official fraud forms may also be available online.
Why does CTDOL tell callers to submit a case online?
Submitting a case online can help avoid phone lines and gives an agent written details needed to respond to the issue.
Can American Job Centers fix ReEmployCT claim problems?
American Job Centers can provide workforce services and access to unemployment assistance, but routine claim problems should use ReEmployCT, the Consumer Contact Center or CTDOL’s official online case route.
What is the fastest way to avoid calling the wrong CTDOL number?
Identify whether the issue is unemployment, ReEmployCT login, appeal, employer tax, wage complaint, job center, safety or labor market data, then use the matching number in this directory.
Final Recommendation: Call the Correct CTDOL Number, Not the First Number You Find
For unemployment claims, start with the Consumer Contact Center numbers, ReEmployCT, online case submission or callback scheduling. For employers, wage complaints, appeals and job centers, use the dedicated unit number so your issue is not delayed.
Independent informational guide only. Not the official Connecticut Department of Labor website.